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Frequently Asked Questions

What is your cancellation policy?

You can cancel your course booking up to 7 days prior to the course start date. If the cancellation is less than 7 days prior to the course start date a refund will only be processed if the place can be filled. Once a course has commenced we are unable to process a refund. If you are unable to attend a class please contact us in advance.

Can my child attend with our family dog?

Anyone under the age of 16 must attend with a responsible adult.

What do I need to bring?

Prior to your course start date you will be added to a dedicated Facebook group for your course. The group is full of details about what you need to bring as well as other training tips and homework and gives you chance to communicate with other course members to help you progress.

Can I park at the venue?

We have space for you to park, please be courteous to other club members. All dogs to be kept on lead in the carpark

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